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How to Read Your Statement

Your statement delivers timely information about your account in a concise, user-friendly format. To help you get the most out of your statement, we are providing this sample which includes important information and useful descriptions. For questions, please call us at 1-800-289-8004.

Auto loan statement (PDF*)

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The following numbers correspond to the numbered categories on the sample statement displayed.

Statement sample
General information about your loan: account number, vehicle, interest rate, monthly payment amount, and maturity date.
A payoff quote, and daily interest amount to estimate your payoff amount if needed.
Reminder! Important information about your loan is on the reverse side of your statement.
Customer Service contact information.
The payment summary provides detailed information about your payment that is due.
The activity since your last statement provides a breakdown of the payments that we received from you.
Statement messages.

An option to make a principal payment on your loan.

Contact Us

  • 1-800-289-8004

  • Monday – Friday
  • 5 am – 7 pm PT
  • 7 am – 9 pm CT
  • 8 am – 10 pm ET

  • Saturday
  • 5 am – 3:30 pm PT
  • 7 am – 5:30 pm CT
  • 8 am – 6:30 pm ET

  • We accept telecommunications relay service calls.