Print this page

Online Security Tips

Learn how to protect yourself from online fraud 
Develop habits that minimize your chances of becoming a victim of online fraud. 

Username and password security tips 
Do not make it easy for a fraudster to guess your password. Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters, such as # and @. 

Protect your Social Security number; never use it as a username or password. Also protect your Wells Fargo Auto eServices username and password. Never use either of these for online accounts or activities.

Do not write down passwords or answers to security questions 
Protect your online passwords and answers to security questions. Don’t write them down or share them with anyone. We will never ask you to provide answers to security questions by email. 

Secure your computer 
Be wary of conducting online banking activities on computers that are shared by others. Keep the following tips in mind to secure your own computer:

  • Install a personal firewall on your computer and keep antivirus software installed and updated.

  • Configure your devices to prevent unauthorized users from remotely accessing your devices or home network. For example, if you use a home wireless router for your home internet connection, follow the manufacturer’s recommendations to configure the router with appropriate security settings.

  • Ensure your computer operating system, software, browser version, and plug-ins are current.

  • Avoid downloading programs from unknown sources.

  • Before downloading an update to your computer program, first go to the company’s website to confirm that the update is legitimate. Even better, initiate the download from the company’s website.

Email security tips 
Be wary of suspicious emails and take the following precautions. 

  • Never open attachments, click on links, or respond to emails from suspicious or unknown senders.

  • If you receive a suspicious email from Wells Fargo that you think is a phish, do not respond or provide any information. Forward the email to

Protect your privacy while using social media 
Always carefully review the privacy options for any social network you join to ensure that you do not inadvertently disclose information you mean to remain private. 

When using social media, avoid sharing personal details that are used by financial institutions to identify you, such as: 

  • Your birthday
  • Mother's maiden name
  • School mascot or names of pets
  • Home address
  • Schools attended

Fraudsters may use this type of information to help gain access to an account since they are common answers to security questions.

Contact Us

  • 1-800-289-8004

  • Monday – Friday
  • 5 am – 7 pm PT
  • 7 am – 9 pm CT
  • 8 am – 10 pm ET

  • Saturday
  • 5 am – 3:30 pm PT
  • 7 am – 5:30 pm CT
  • 8 am – 6:30 pm ET

  • We accept telecommunications relay service calls.